HelloQuent
Helloquent privacy policy

This Privacy Policy describes how Helloquent collects and process personal information about you, how Helloquent uses and protect this information, and your rights in relation to this information. 

 

Please read this Privacy Policy carefully. By using Helloquent, you agree to this Privacy Policy Our Cookies Policy and Terms of Use. INFORMATION WE COLLECT Helloquent will collect Personal Information about you from a variety of sources, including information We collect from you directly, information We automatically collect from your use of the Services, and information we collect about you from other sources, described below. - Information Helloquent collect directly from you: Registration information When you create an account, you provide Helloquent with certain Personal information, such as email address, password and how did you hear about us; Profile information You may also complete a profile, which may include your full name and country. Please note that your profile information can be visible to other users of Our Services; Payment information We collect your payment information when you subscribe to plus memberships;

 

Other information You may choose to provide Helloquent with certain information when you use Helloquent Invite a Friend referral program, fill out a form, submit a request, respond to a survey, submit ratings and reviews and participate in promotions. 

 

-Information We automatically collect from your use of the Services: Privacy Policy We use cookies to ensure that we give you the best user experience, personalise ads, provide social features and to analyse our site usage. By continuing to use this site, closing this banner, or clicking "I Agree", you agree to the use of cookies. However, you can change your cookie settings at any time. 

 

Usage information We automatically collect information about how you use Helloquent.com, such as pages you view, content you view or saved to watch later, subtitles options and searches you make; Device information We may collect certain technical information about your device, such as your IP Address, geolocation information (city and country), your browser type, language, your operating system and application version, device types, device model and manufacturer, device identifier and your device operating system type and version; Transactional information We automatically collect certain information about your transactions on the Services such as amount charged, date and time, We and Our partners automatically collect information from cookies and similar technologies (such as cookies IDs and settings) to recognize you, track your behavior on the Services and your device, and to serve you with tailored advertisements. For more information on how We use cookies and how you can manage them, please visit Our Cookies Policy 

 

-Information We collect from other sources: Registration through third parties If you don’t feel like creating an account from scratch, We provide you with the option to sign in to an account you already have with another service provider (such as Facebook). The third-party service may send us information such as your name, email address, date of birth, geographic location, interest, profile picture, list of friends and any other information you have made available on these third-party services. This information is controlled by the third-party service or as authorized by you via your privacy settings at the third-party service; Social media third parties Some of Helloquent Services allow you to post information through social media sites, plugins or other applications. Don’t forget this information is public on Our Services and depending on your privacy settings, may also become public on the internet. We may also further use such public information you share for various reasons such as improving Our Services and providing you with relevant content. You can control what data you share through privacy settings available on some social media sites. Please refer to those third-party privacy policies and terms of use to learn more about their privacy practices, as We don’t control these; and Other sources We may receive additional information about you from third-party service providers and/or partners, such as demographic data, your activities on and off Our Services through partnerships and Our third party advertisers.  We use cookies to ensure that we give you the best user experience, personalise ads, provide social features and to analyse our site usage. By continuing to use this site, closing this banner, or clicking "I Agree", you agree to the use of cookies. However, you can change your cookie settings at any time. 

 

HOW WE USE INFORMATION WE COLLECT The information Helloquent collect from you ensures you can use Our Services in a safe environment. Because of that, Helloquent may use your information for the following purposes: Services We may use your information to: enable you to access and use the Services, authenticate your identity when you log in to Our Services, personalize or otherwise customise your experience by, for example, providing you with content based on your search and preferences, determine your general geographic location to personalize Our Services, to recommend content and determine whether the content you have requested is available in your region, process your payment for the Services through third party service providers, and manage the accounts you hold with Helloquent; Advertising Helloquent, and Our third-party advertisers, use your Personal Information in order to serve you with advertisements that may interest you (you can find below more information about Our third-party advertisers); Marketing Helloquent uses your information to send you promotional messages, newsletters, marketing and other information that may be of interest to you based on your preferences, including information about Our affiliates and partners campaigns and services. We, and Our third-party business partners, also use your Personal Information, on and off Our Services, to serve you with advertisements of Our Services. From time to time, Helloquent, and our third-party service providers and/or business partners, may also use your information to administrate surveys, contests, referral programs or other promotional activities or events managed by Helloquent, Our affiliates and/or Our partners if you consent; Communication Helloquent use your information to contact you to maintain Our Services and to respond and resolve your support requests, questions and issues; Security Helloquent use your information if We think it is necessary to investigate and prevent security issues and abuse, protect Our Trademarks and enforce Our Terms of Use; Research and services improvement In an effort to provide you with the best Services, We may use your information to conduct research for further development of the Services; Legal Helloquent may use your information to comply with legal obligations to which We are subject and cooperate with regulators and law enforcement bodies. HOW WE SHARE INFORMATION Helloquent may share your Personal Information with third parties under the following circumstances:  We use cookies to ensure that we give you the best user experience, personalise ads, provide social features and to analyse our site usage. By continuing to use this site, closing this banner, or clicking "I Agree", you agree to the use of cookies. However, you can change your cookie settings at any time. 

 

With your consent We may share your information, if you consent, after letting you know what information will be shared and with whom and why; Service providers We share your Personal Information with Our service providers that perform business services and/or operations on Our behalf. For example, We may partner with other companies to process secure payments, provide authentication services, fulfill orders, perform analytics, send newsletters and marketing emails, administer Our promotions, contests, and surveys, and support email and messaging services; Business partners We may share your Personal Information with Our business partners to perform business services upon the selected service or plan and/or your request. For example, We may partner with other companies to provide content, streaming and content delivery services, and targeted advertising services; Law enforcement agencies, courts, regulators and government authorities We may share your Personal Information with these parties where We believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect Our rights or the rights of any third party; and THIRD PARTY ADVERTISERS Helloquent permit advertisements to be delivered to you by third-party advertisers (also called ad networks or network advertisers). These third party advertisers may use Personal Information (such as- cookies, platform device identifiers, software agents, and IP address), in order to deliver targeted advertisements, measure their effectiveness, and to understand the usage and visitation of Helloquent Services and the other applications and websites tracked by these companies. We do not have access to or control over cookies, platform device identifiers, software agents, or other technologies that they may use. We are not responsible for the privacy practices of third party advertisers. For more information about how the online advertising industry uses information it collects to provide you with a tailored advertisement, and to control whether you want to receive those relevant advertisement from Our third-party advertisers, please review the information at the following links: The Network Advertising Initiative (https://www.networkadvertising.org/); and Your Ad Choices (https://youradchoices.com/). THIRD PARTY WEBSITES Our Services may contain links to other third-party websites. Helloquent encourage you to be aware of these other third-party websites and their privacy statements, as We are not responsible for the privacy practices or the content of these third-party sites. 



YOUR CHOICES AND YOUR RIGHTS OVER YOUR PERSONAL INFORMATION Your choices You may in some cases have the option to decline to provide Us information. However, your choice to not provide information may impact your use of certain features or services. Please find below some choices you have over your Personal Information: -Account You can change information about your account by accessing your Account and modifying the information. You are not required to provide any information to Us that is unnecessary to provide the Services.  We use cookies to ensure that we give you the best user experience, personalise ads, provide social features and to analyse our site usage. By continuing to use this site, closing this banner, or clicking "I Agree", you agree to the use of cookies. However, you can change your cookie settings at any time.



-Marketing communication You can unsubscribe or opt-out of receiving marketing communications from Us by using the “Unsubscribe” link at the bottom of an automatic email or by contacting US at support@Helloquent.com (mailto:support@Helloquent.com ). Please note that even if you opt-out of receiving marketing communication, We may continue to send you non-marketing emails and other types of communications, as permitted by law, such as response to your support requests, or service email relating to your account. -Cookies You may control the use of cookies at the browser level. If you choose to disable cookies, it may limit your use of certain features or functions on Helloquent Services. Your rights Subject to local law, you may have certain rights regarding information that Helloquent has collected and that is related to you. We encourage you to Contact Us to update or correct your information if it changes or if you believe that any information that We have collected about you is inaccurate. Please note that Helloquent will likely require additional information from you in order to honor your requests. Rights applicable to EU users -Data Transfer If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from E.U. or U.S. law, please note that your Personal Information may need to be processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country. -Legal basis for processing your Personal Information If you are visiting from the European Union, We must have a legal basis to process your Personal Information. There are different legal bases that Helloquent relies on to use your Personal Information, namely: 

 

-Performance of a contract: The use of your information may be necessary to perform the terms and conditions or other contractual obligations and policies under which We provide our Services to you; -Consent We will rely on your consent to use (i) technical information such as cookie and similar technologies; and (ii) your information for marketing and advertising purposes. You may withdraw your consent at any time by contacting Us using the information at the end of this Privacy Policy or by following an unsubscribe link in any marketing communication you receive from Helloquent.